ICRIIS 2019 Conference Track

Track Chair : Dr Alex Sim Tze Hiang

Business intelligence and analytics (BIA) refers to “the techniques, technologies, systems, practices, methodologies, and applications that analyze critical business data to help an enterprise better understand its business and market and make timely business decisions” (Chen et al. 2012). According to Gartner’s worldwide survey into CIO spending, BIA has been consistently ranked as one of the top technology spending priorities. Recently “Big Data” and “Big Data Analytics” have further stirred the interest of researchers and practitioners in using large scale and heterogeneous data to facilitate and direct business operations. Hence, it is critical to examine BIA in the organizational and managerial contexts to creating higher value for the society.
This track invites papers on various aspects of business intelligence and analytics, including case studies, critical analyses on BIA strategies, practices, techniques, and technologies that advance the understanding and practice of BIA. We are interested in papers on innovative technologies, methodologies, and theories in BIA that may lead to practices and solutions that have the potential to improve human wellbeing and societal conditions.
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Track Chair : Dr Nazmona Mat Ali

Recent advancements in information technology (IT), particularly in social media, mobile, and IoT technologies, have given a fresh impetus to knowledge management (KM). While KM used to focus on knowledge and information sharing within organizations, today’s KM initiatives have expanded both in scope and impact, with diverse inputs and outcomes derived from new IT affecting not only firms but also countries and societies.
With the development of KM and its expansion in scope and impact, managers and organizations face new challenges in effectively managing knowledge so as to derive value from KM. The rich, instantaneous knowledge, enabled by contemporary social media, mobile, and IoT technologies facilitates sharing and collaboration among individuals and organizations, thus engendering promising new applications. Yet ensuring the quality of knowledge produced in addition to identifying and crystalizing useful knowledge from large troves of information are among the pressing issues that need to be addressed. There is thus the need for research to seek new theories, strategies, methods and approaches that can realise the opportunities as well as overcome challenges of KM today.

Track Chair : Dr Suraya Miskon

Social media is distinctive compared to earlier forms of collaborative technologies as it allows self-curated user profiles, accessible digital content and an articulation of a user’s social network. Apart from enhancing connectivity among people, social media has behaviour-structuring effects that warrant a new evaluation of collective behaviour. Given the prevalence of social media underpinned by improved Internet infrastructures and affordable devices, social media has been applied widely in information sharing, expressing opinions, team collaboration, social commerce, grassroots mobilization, narrative shaping, entrepreneurial taking etc.
More importantly, the use of social media has wide-ranging and multi-dimensional impacts. The impact on individuals, businesses or society at large can be intended or unintended, positive or negative. For instance, while it allows free expression of speech, it permits cyberbullying. While organizations can benefit from social media analytics for precise marketing, consumers cry for privacy protection. While social media enables oppressed communities to wage an online war against unfairness, it might lead to a society of aggravated emotions with little understanding of the real cause of issue. These dilemmas open up a space for IS researchers to examine not only the transformative potential of social media, but also the management of such an open platform for collaboration, marketing, entrepreneurial action, crowdsourcing etc.
We invite submissions related to the application and management of IS in addressing the above mentioned issues. Given its inclusive nature, this track is open to all methodological approaches; empirical (qualitative and quantitative), design-oriented research and conceptual papers on theory development, at various levels of analysis (individual, group, process, organization, government, and society).

Track Chair : Dr Ab Razak Che Hussin

Digital business, governance, and service enabled by digital technology and applications has become an indispensable strategic component of almost all aspeces across multiple domains. Today, companies depend on computers networks, various digital devices and technologies (such as tablet, smartphone, desktop, RFID tag, sensor, social media, Internet of Things, and big data technologies) in order to plan, manage, market, monitor, control, enhance and innovate various business strategies, operations, products and services. The pervasiveness of mobile and electronic business has created tremendous opportunities for non-traditional players and start-ups to enter emerging markets, which has presented challenges for incumbents in traditional industries. Thus, this track encourages the submission of manuscripts that reflect the state of the art in digital technologies, with an emphasis on their impact on (1) individuals, teams, organizations, governments, and society; (2) relationships among participating parties; and (3) business and societal transformation. We call for theoretical and empirical research papers that use rigorous and innovative qualitative, quantitative or mixed methods to investigate the phenomenon of digital technology and business.

Track Chair : Dr Nur Hidayati Zakaria

Submissions to this track should related to application, lesson learnt or expanding the well-known and proved methods that have been traditionally applied in IS research. In line with the conference theme, we are particularly interested in receiving submissions that propose creative research designs, alternative ways to collect quantitative and qualitative data individually or in a combined fashion. We welcome innovative data analysis techniques from different philosophical positions – e.g., positivism, post-positivism, interpretivism, critical theory, critical realism – that contribute to our understanding of how information and communication technology contributes to the construction of a better society. We also highly appreciate innovative methods with roots from psychology, economics, sociology and computer science. In addition to novel methodological approaches we would like to see submissions that make innovative use of current research methods by applying them to new research settings or by combining them with other methods. We also welcome papers that constructively critique existing methodological approaches and papers that further develop existing methodological approaches.

Track Chair : Dr Ahmad Fadhil Yusof

Recent technological developments such as social media, the Internet of Things (IOT), cloud computing, blockchain and big data offer promising opportunities to transform industrial landscapes and organizational services. However, the true value of such developments can be only realized when there is successful implementation, adoption, and diffusion of these technologies. Information Systems (IS) adoption is one of the most researched themes in IS, with studies examining a wide range of technologies, adopters, and contexts using quantitative and qualitative research methods. Yet, continuous challenges abound with the constant flux of new IT applications such as big data, cloud computing, end-user computing, IOT and social media. New trends in societies, economies, and politics throughout the globe such as Bring-Your-Own-Device (BYOD), customer innovations, IoT, globalization, and environmental sustainability also demand novel and agile behavioral and technical approaches to the implementation, adoption and diffusion of IS. This track welcomes papers that fresh theoretical and methodological perspectives on IS implementation, adoption, and diffusion. We look forward to submissions that advance empirical and theoretical understanding, while also contributing to the practical management of IS.

Track Chair : Dr Norasnita Ahmad

The rapid evolution of information technologies including social networking, cloud computing, mobile technology, business analytics, etc. has resulted in many innovative teaching and learning strategies being designed and implemented by universities in Asia and the Asia Pacific region. These new technologies bring new teaching approaches and methods to the IS field and provide new learning experience for IS students in IS as well as other disciplines. This track will present and discuss IS Education challenges and strategies for the future of IS education. In particular, the focus of the track is on new and innovative approaches to curriculum, course design, pedagogy and practice.
We welcome high quality research papers in any area of IS education and learning. All research methods and approaches addressing the key issues in IS Education and Learning are welcome.

Track Chair : Dr Nurazean binti Maarop

As we march into the digital era, we are surrounded by smart technologies and challenged by disruptive technologies that may drastically alter or destroy the structure of society. For example, such technologies have put the healthcare sector under enormous pressure to innovate and transform. Consequently, many promising trends point to the emergence of better healthcare services in the years ahead. These include optimizing the full potential of digital health, investing in wireless and wearable healthcare services, smart hospitals, personalized vs. precision medicine, as well as transforming the healthcare delivery paradigm to create more access, improve the quality of care while lowering the cost of care, and gaining maximum benefits from big data. Such developments in health care will require a new strategies and approaches to deal with issues related to massive data integration, security, privacy and the socio-technical aspects of patient safety.

Track Chair : Dr Syed Norris Syed Hikmi

Security and privacy issues associated with information systems are leading to significant challenges for individuals, small and large firms, and policy makers. The growth of spurious activity on the Internet is demanding a corresponding growth in security and privacy protection activities. While there is an abundance of practices and techniques focusing on the technical aspects of security and privacy controls, there continues to be many challenges, especially with regard to understanding the underlying behavioral theories and economic interests that are augmenting rigorous managerial practice in information security and privacy. This has led to discussions focusing on a range of IS security and privacy issues.
Through this track, we seek to address important issues arising from emerging developments in information security. Examples include the influence of risk and system security controls on sharing in an economy, mitigation strategies directed at managing vulnerabilities and exploits, the role of digital enablement in combating security vulnerabilities and privacy concerns, the threats posed by online media on the security and privacy of users, the economic and cultural implications of new security technologies, the effectiveness of government sponsored initiatives, and the influence of regulation and policies on employee security behaviors and organizational security measures.

Track Chair : Dr Suraya Miskon

Organisations making investments in costly and complex Information Systems are under increasing pressure to justify the value of such investments. Given the emergence of new technologies and platforms the value of IS/IT as part of a digital strategy is recognised as being derived from the redesign of the business processes and organisational structures rather than the implementation of new technology. Against this backdrop, enterprise systems, IS/IT project management, outsourcing, and business process management remain important topics for IS researchers. Furthermore, theories must now include the dynamic processes for determining user interactions and utilising advanced technologies in a non-passive environment. Our track welcomes quality submissions that inform novel conceptualisations and applications of technology integration, business process management, and the logical organisation of people, in addition to studies of emerging organizational and social issues associated with IS/IT project management, outsourcing, enterprise systems and business process management.

Track Chair : Dr Halina Dahlan

There is a discrepancy in terms of information systems (IS) development between the different parts of the world. Consequently, the IS issues faced by the more prosperous areas are different than the areas lagging behind in IS. The more successful areas are currently focusing issues such as the Internet of Things (IoT), cloud computing, and big data analytics. On the other hand, the areas with less developed IS are still grappling with issues such as accessibility and connectivity.
Despite the apparent differences in issues, research on IS issues in the less successful areas is scarce. In particular, the study of IS issues in these areas have been under-represented in the mainstream IS literature. The evidence seems to suggest the issues faced by these areas are less important and ‘hip’ to be discussed in the mainstream IS literature. This perception can have negative implications for the development of IS globally. There is already a huge discussion on the divide between the developed and developing areas of the globe. The divide could be larger, and potentially beyond rescue, if the issues faced by the under-represented areas continue to be neglected by mainstream IS researchers. Topics include such as The challenges of IoT, big data, and AI, Cultural related IS research, Innovative IS issues, Challenges and strategies to address IT illiteracy, IS/IT leaps, job losses and inequality issues, IS/IT impacts to lifestyle, culture, and ethic.