Advances in Data Science and Business Analytics
Track chair: Dr. Ahmad Fadhil Yusof and Dr. Sharin Hazlin Huspi
The Advances in Data Science and Business Analytics (ADSBA) track at ICRIIS 2021 aims to seek the research efforts in Information Systems (IS) with the use of advances in data processing and analysis methods in data science. It is known that the true potential of data remains untapped in many organizations even with the amount of business data growing rapidly. With the use of Artificial Intelligence (AI) in data analytics, IS scholars has been exploring and making impact in the area of Business Intelligent (BI) and Business Analytics (BA). However, there are still issues in bridging the skill gap, as businesses are still relying on humans to drive the data preparation, analysis and visualisation. Thus, both completed and on-going research that offers potential solutions in data science in BA are welcome.
This track is open (but not limited) to research on artificial intelligence (AI) in business data, processing of unstructured data, data discovery, advanced methodology and solutions on data analytics, predictive and prescriptive analytics, real-time data and analytics, collaborative and mobile BI.
Information Systems for Business
Track chair: Dr. Haliyana Khalid and Dr. Normal Mat Jusoh
The Information Systems in Business (ISB) track at ICRIIS 2021 is focused on the organization, development, strategy, and leadership of digital innovations and artificially intelligent technologies. We welcome research that synthesizes conceptual frameworks integrating information systems, operations management, economics, innovation, and strategy to establish the role and value of IS in realizing business value especially during the Covid-19 pandemic. This track is open (but not limited) to research on AI technologies and transformation of organizations; strategic IS in organization; the digitization of processes, products, and services; online marketplaces and IS-enabled disintermediation that transforms industry structures; the role of IS in customer co-creation and co-innovation models; IS-enabled new product development; IS-enabled value chain innovations; leveraging IS for Intra- and inter-firm collaboration; digital entrepreneurship; open and democratic development of digital innovations; platform models and network effects of IS; leveraging AI and analytics for retail; IS architectures and governance models; and leveraging business analytics for transforming work.
Information Systems for Healthcare
Track chair: Dr. Noorminshah A. Iahad and Dr. Mahadi Bahari
The Information Systems for Healthcare (ISH) track at ICRIIS 2021 seeks to promote research into ground breaking technology innovations and applications within the healthcare sector, while incorporating interdisciplinary theoretical perspectives and methodological approaches beyond the traditional IS and health information technology (HIT) disciplines. Information systems and technology (IT) innovations offer significant potential to transform the delivery of healthcare and wellness, to improve the quality and efficiency of the healthcare system, to enhance interactions between patients/caregivers and providers, and to enable greater access to the latest advancements in treatments, among other accomplishments and outcomes. Academic efforts within the ISH track should demonstrate novel work within the IS discipline as well as reference perspectives including computer science, organizational behaviour, public policy, public health, management, and strategy, among others. Both completed research and research-in-progress are welcome. Topics might include, opportunities and challenges faced within the current healthcare sector; advances in HIT, electronic health (e-health), telemedicine, and mobile health (m-health), among other innovative technological applications. Healthcare industry-specific issues related to traditional IS research concerns, including adoption and diffusion, systems design and implementation, IS success and healthcare analytics with the growth and implementation of 4th IR technologies are most welcome.
Techno-preneurship and Social Commerce
Track chair: Dr. Aslan Amat Senin and Dr. Mohd Zaidi Abd Rozan
The Technopreneurship and Social Commerce (TSC) track at ICRIIS 2021 goals to promote research on technopreneurship and social commerce, two fields that have gained popularity in tandem with the advancement of information and communication technology. Technopreneurship is a broad term that refers to business ventures in the field of technology that always involve technological advancement and entrepreneurial skills. Since the 1990s, technopreneurship has become fashionable in the IT industry, and the concept has now spread to other fields such as biotechnology. Meanwhile, later in 2005, the concept of Social Commerce arose as a result of the growing commercial use of social networking sites and other forms of social media. Its ushers in a new era of e-commerce. Unlike traditional e-commerce, where customers interact with online shopping sites individually, social commerce entails online communities that encourage user interaction and user-generated content. Academic research in these two fields has since produced interdisciplinary literature that draws on a variety of theoretical perspectives to address a wide range of issues across countries, industries, and scientific disciplines. We welcome contributions in the form of empirical, conceptual, or review papers to join TSC track. New technology venture creation; policy and incentives for technopreneurship; technopreneurship education; social commerce and consumer behaviour; future of social commerce; issue and challenges in social commerce are just a few of the topics that can be addressed.
Information Systems for Education and Sustainability
Track chair: Dr. Halina Mohamed Dahlan and Dr. Nazmona Mat Ali
Education has always been a main agenda in any country. This is the basis of the strength of society in a country that needs to be constantly improved from time to time. There are many angles in education that have yet to be explored ranging from the views of students, educators, regulators and parents. In facts, it also implies a cultural and behavioural awareness, where the new generations acquire the ways of being of meaningful generations.IS have become the backbone of modern education which sturdily supported by Information Technology (IT). The rapid evolution of IT such as social networking, cloud computing, and mobile technology and the usage of IS in education has resulted in many innovative teaching and learning (T&L) strategies being designed and implemented by education institutions. These new technologies bring new teaching approaches and methods to the education field and provide new learning experience for students. In addition, the evolution of IS has the potential to transform the education sector into a strategic sector that can experiment and learn from its innovations. Meanwhile, sustainability aims to keep an ecological balance especially to achieve the quality of social wellbeing in line with economic growth without sacrificing the environment. For that reason, the role of IS is to promote and embed the sustainability in the various domain to ensure this concept of equilibrium will continue to exist. In fact, the effect of IS can be seen in creating larger amounts of digitalisation, communication and collaboration, and clearer sets of information, all of which can help to address the issues of sustainability. Nurturing and cultivating sustainability critically requires multi -stakeholder involvement and rigorous study. Due to that, the Information Systems for Education and Sustainability (ISES) track at ICRIIS 2021 will present and discuss the challenges, strategies, and implementation of IT and IS for the future education and sustainability, in particularly in new and innovative approaches that can improve both. Therefore, any high-quality research related to any area of educations and sustainability are most welcomed to this track.
Societal values in Information Sytems
Track chair: Dr. Rahayu Ahmad and Dr. Nor Zairah Ab. Rahim
The Societal Values in Information Systems (SVIS) track at ICRIIS 2021 seeks for research papers that discuss new ethical questions in the society with the emergence of Social Media, Internet of Things and IR 4.0 revolution. These advancements create new norm of interactions and social structures which may also threaten existing distributions of power, funds, rights and obligations, accountability and control, system quality, and quality of life. The rigorous capabilities of data analytics for profiling demand more studies looking into protecting personal information and privacy. As Internet and online applications become integral part of our life, people and data have become susceptible to cyber-crime attacks. Also, the concept of ubiquitous computing and virtual work have transformed traditional work-life boundaries. Thus, there is a need to understand what values to be inculcated, preserved in a knowledge-based society. This track aims to encourage papers that focus on bridging societal and ethical issues related to Information Systems. Submitted papers can draw on any theoretical background and methodological approaches (analytical work, design science, econometric analysis, experiments, qualitative studies, and so forth). Legal and ethical issues in IS, cross-cultural issues in IS, social norms in cyberspace, emerging trends of IS security and privacy, security and privacy in the context of AI, Machine Learning, and Big Data, and societal impacts of IS are just a few of the topics that can be addressed.
Service Quality and Customer Satisfaction
Track chair: Dr. Zuraidah Sulaiman and Dr. Adaviah Mas’od
Modern organizations must provide customers, employees, and partners with compelling and connected digital experiences to increase growth, improve customer service and satisfaction, and maintain competitiveness with fast-emerging business models. Customer satisfaction in digital context requires creating and managing high quality content, measuring and analysing customer interactions, building consistent user interfaces appropriate for multiple tasks across digital channels, and integrating with e-commerce and enterprise systems.The Service Quality and Customer Satisfaction (SSCS) track at ICRIIS 2021 seeks submissions that address ways to track and meet customers’ expectations while the business landscape is changing so dramatically. This track focuses on papers that contributing new insights to the rapidly growing field of service-specific phenomena in digital context. We welcome papers on cutting-edge service research that apply diverse methodological approaches and theoretical perspectives. Topics appropriate for this track should mainly include role of technology in service settings and related to, but are not limited to, one or a combination of the following:transformative service research; service innovation; service technologies (e.g., artificial intelligence, robots, chatbots, wearables); actor engagement and disengagement; co-creation and co-destruction of value; collaborative consumption; customer/frontline employee interactions; satisfaction of online exchange or communication platforms in online communities; quality of user-generated online content/firm-generated online content and influencer marketing; service ecosystems; service sustainability; service design and service encounters; and customer experience and customer journey.